Comment notifications

This article describes the logic of triggering notifications when a new comment is added to an existing task. The way the comment was created (whether written directly in the portal or by replying to an email) has no effect on delivery; the system strictly follows the comment type.

Notification trigger

A notification is triggered when one of these two conditions is met:

• A new public comment was added to a public task.
• A new internal comment was added to an internal task.

Notification recipients

If the input condition is met, the notification is sent to the following participants:

• Anonymous task owner – receives the notification, but only provided they are not the author of the comment.
• Email followers – all email followers of the task receive the notification, but only provided they are not the authors of the comment.