Notification settings in the profile

In profile settings (Notifications tab), you will find a configuration matrix for managing alerts. Information can be delivered via three channels: In-app, Email, and Push notifications.

To receive Push notifications while inactive, you must authorize the feature on your device by selecting "Turn on for this device" and confirming the browser system prompt.

Permanently active notifications

Critical notifications always remain active in the application (the "In-app" option is disabled/grayed out). This applies to tasks assigned for reaction or direct user mentions in comments using the "@" sign. Forwarding to email and Push notifications remains optional.

Optional notifications and detailed notifications (bell icon)

Standard events (status changes, date changes, added attachments) can be customized across all delivery channels.

The presence of a bell icon indicates the option to configure detailed notifications. These can be enabled globally for the entire account or locally for specific tasks, projects, or teams directly on their detail pages.

Automatic activation and deactivation of detailed notifications

At the bottom of the settings matrix, you can define rules for automatically enabling and disabling detailed notifications based on system roles:

• Activation conditions – the system automatically activates detailed notifications on an object if you become its solver, owner, manually added follower, or a member of the assigned solver group.
• Deactivation rule – if you lose your role on the object (e.g. handing over task resolution to another user), the system automatically turns off detailed notifications. Important rule: If you have automatic activation enabled for multiple roles (e.g. solver and owner) and cease to be the solver while remaining the owner, detailed notifications remain active. Automatic deactivation only occurs when you lose all triggering roles.