Email sender

This module allows all email communication from the ALITEO application to be sent under your own corporate identity.

Licensing Requirements

To activate this feature, your company must have an Enterprise license or a Premium license with an active Company Branding add-on.

Email Settings

1. Open Module: In settings, go to Company Branding > Sender Email.

2. Add Domain: Click the "Add custom domain" button.

3. Enter Domain: In the displayed window, enter the name of your domain or subdomain and confirm by clicking Save.

4. DNS Configuration (For IT Admins): Technical information for your domain administrator will then be displayed. It is necessary to set the appropriate CNAME records (for mail_cname and DKIM keys) with your provider so that the ALITEO system can securely send emails on your behalf.

5. Final Address Setup: Once the domain is verified (status "Verified"), set the specific email addresses and names:

   • Sender: The address emails are sent from (e.g., helpdesk@yourdomain.com).

   • Reply: The address users will reply to (e.g., reply@yourdomain.com).

Important Technical Note: Subaddressing

The domain and email server used for sending must strictly support subaddressing (also known as plus addressing).

• Why is it necessary? ALITEO uses the email format with a "+" (e.g., reply+comment.XXXXXXXX@yourdomain.com) to match replies to tasks. If your server does not support these addresses, email replies will not be recorded back into the system.