{"id":850,"date":"2023-11-03T15:13:59","date_gmt":"2023-11-03T15:13:59","guid":{"rendered":"https:\/\/help.aliteo.com\/?p=850"},"modified":"2026-09-18T07:57:45","modified_gmt":"2026-09-18T07:57:45","slug":"stav-a-zmena-licencie","status":"publish","type":"post","link":"https:\/\/help.aliteo.com\/sk\/stav-a-zmena-licencie\/","title":{"rendered":"Stav a zmena licencie"},"content":{"rendered":"Po registr\u00e1cii v\u00a0aplik\u00e1cii ALITEO je u\u017e\u00edvate\u013eovi automaticky aktivovan\u00fd tarif Basic, ktor\u00fd je zdarma. V\u00a0pr\u00edpade nav\u00fd\u0161enia si Licencii m\u00f4\u017ee vybra\u0165 v\u00a0tomto menu stla\u010den\u00edm tla\u010didla Vybra\u0165 licenciu.\r\n\r\nAk u\u017e je aktivovan\u00e1 nejak\u00e1 licencia, tak ju je mo\u017en\u00e9 zmeni\u0165 v\u00a0menu existuj\u00facej licencie cez tla\u010didlo \u201eSpr\u00e1va licencie\u201c a\u00a0v\u00fdberom z\u00a0mo\u017enost\u00ed:\r\n<ul>\r\n \t<li>Zv\u00fd\u0161i\u0165 k dne\u0161n\u00e9mu d\u0148u \u2013 zv\u00fd\u0161enie licencie (vy\u0161\u0161\u00ed po\u010det u\u017e\u00edvate\u013eov alebo vy\u0161\u0161\u00ed tarif) je mo\u017en\u00e9 kedyko\u013evek v priebehu trvania licencie.<\/li>\r\n \t<li>Zmeni\u0165 licenciu \u2013 k d\u00e1tumu obnovenia zmluvy je mo\u017en\u00e1 ak\u00e1ko\u013evek zmena licencie.<\/li>\r\n<\/ul>\r\nPo stla\u010den\u00ed tla\u010didla je k\u00a0dispoz\u00edcii na v\u00fdber nieko\u013eko tarifov. V\u00a0pravom hornom rohu je pole pre vyplnenie po\u010dtu u\u017e\u00edvate\u013eov a\u00a0v\u00a0z\u00e1hlav\u00ed je mo\u017en\u00e9 prepn\u00fa\u0165 platbu za licenciu medzi ro\u010dnou a\u00a0mesa\u010dnou.\r\n\r\nInak v\u00a0tejto \u010dasti n\u00e1jdeme:\r\n<ul>\r\n \t<li>Typ akt\u00edvneho tarifu, jeho limity a ich \u010derpanie,<\/li>\r\n \t<li>Nastaven\u00e9 platobn\u00e9 \u00fadaje,<\/li>\r\n \t<li>Identifik\u00e1cia platobnej karty a jej exspir\u00e1cia,<\/li>\r\n \t<li>Hist\u00f3ria platieb s mo\u017enos\u0165ou stiahnutia fakt\u00fary.<\/li>\r\n<\/ul>\n\n\n<h2 class=\"wp-block-heading\">Pred\u013a\u017eenie a expir\u00e1cia licencie<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Pokia\u013e sa bl\u00ed\u017ei koniec platnosti va\u0161ej licencie, upozornenia a mo\u017enosti pred\u013a\u017eenia sa l\u00ed\u0161ia na z\u00e1klade zvolenej platobnej met\u00f3dy:<\/p>\n\n\n<ul class=\"wp-block-list\">\n    <li><strong>Platba bankov\u00fdm prevodom<\/strong> \u2013 Tla\u010didlo na pred\u013a\u017eenie a \u00fahradu licencie sa v administr\u00e1cii zobraz\u00ed najsk\u00f4r <strong>8 dn\u00ed<\/strong> pred vypr\u0161an\u00edm platnosti. E-mailov\u00e9 upozornenie (s podkladmi k platbe) sa odosiela <strong>7 dn\u00ed<\/strong> a n\u00e1sledne e\u0161te <strong>1 de\u0148<\/strong> pred expir\u00e1ciou. T\u00fdmto odlo\u017een\u00edm zobrazenia tla\u010didla sa predch\u00e1dza situ\u00e1ci\u00e1m, kedy by u\u017e\u00edvate\u013e v syst\u00e9me chcel licenciu pred\u013a\u017ei\u0165 e\u0161te pred vygenerovan\u00edm a odoslan\u00edm samotn\u00e9ho e-mailov\u00e9ho upozornenia. Z\u00e1kazn\u00edkom s dlh\u0161ou platnos\u0165ou licencie sa mo\u017enos\u0165 platby \u010di pred\u013a\u017eenia prevodom nezobrazuje.<\/li>\n    <li><strong>Ostatn\u00e9 platobn\u00e9 met\u00f3dy<\/strong> (napr. platba kartou) \u2013 Pokia\u013e m\u00e1te nastaven\u00e9 automatick\u00e9 platby kartou, licencia sa predl\u017euje \u0161tandardne pod\u013ea nastavenej peri\u00f3dy (mesa\u010dne\/ro\u010dne) bez nutnosti manu\u00e1lneho z\u00e1sahu.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zmena platobnej karty<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Platobn\u00e1 karta je v platobnej br\u00e1ne pevne zviazan\u00e1 s existuj\u00facim opakovan\u00fdm profilom predplatn\u00e9ho. Z d\u00f4vodu technick\u00e9ho obmedzenia na strane extern\u00e9ho prev\u00e1dzkovate\u013ea platobnej br\u00e1ny bohu\u017eia\u013e nie je mo\u017en\u00e9 pri akt\u00edvnej opakovanej platbe platobn\u00fa kartu priamo upravi\u0165 ani prep\u00edsa\u0165 jej \u00fadaje novou kartou (platobn\u00e1 br\u00e1na nie je prev\u00e1dzkovan\u00e1 nami, ide o syst\u00e9mov\u00e9 obmedzenie tretej strany). Za t\u00fato komplik\u00e1ciu sa ospravedl\u0148ujeme.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Pokia\u013e potrebujete zmeni\u0165 kartu na \u00fahradu licencie, je nutn\u00e9 vykona\u0165 znovuzalo\u017eenie platobn\u00e9ho profilu t\u00fdmto postupom:<\/p>\n\n\n<ul class=\"wp-block-list\">\n    <li><strong>Prechod na tarif Basic<\/strong> \u2013 v detaile licencie zvo\u013ete mo\u017enos\u0165 zmeny na bezplatn\u00fd tarif Basic k d\u00e1tumu obnovenia zmluvy. T\u00fdm d\u00f4jde k ukon\u010deniu existuj\u00faceho opakovacieho profilu pri p\u00f4vodnej karte po vypr\u0161an\u00ed predplaten\u00e9ho obdobia.<\/li>\n    <li><strong>Aktiv\u00e1cia novou kartou<\/strong> \u2013 akon\u00e1hle licencia prejde do stavu Basic, vyberte po\u017eadovan\u00fd platen\u00fd tarif a pri zad\u00e1van\u00ed platby zadajte \u00fadaje novej platobnej karty. T\u00fdm sa vytvor\u00ed nov\u00fd opakovac\u00ed platobn\u00fd profil.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Po registr\u00e1cii v\u00a0aplik\u00e1cii ALITEO je u\u017e\u00edvate\u013eovi automaticky aktivovan\u00fd tarif Basic, ktor\u00fd je zdarma. V\u00a0pr\u00edpade nav\u00fd\u0161enia si Licencii m\u00f4\u017ee vybra\u0165 v\u00a0tomto menu stla\u010den\u00edm tla\u010didla Vybra\u0165 licenciu. Ak u\u017e je aktivovan\u00e1 nejak\u00e1 licencia, tak ju je mo\u017en\u00e9 zmeni\u0165 v\u00a0menu existuj\u00facej licencie cez tla\u010didlo \u201eSpr\u00e1va licencie\u201c a\u00a0v\u00fdberom z\u00a0mo\u017enost\u00ed: Zv\u00fd\u0161i\u0165 k dne\u0161n\u00e9mu d\u0148u \u2013 zv\u00fd\u0161enie licencie (vy\u0161\u0161\u00ed po\u010det u\u017e\u00edvate\u013eov [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[824],"tags":[],"class_list":["post-850","post","type-post","status-publish","format-standard","hentry","category-zakladne-informacie-824"],"acf":[],"_links":{"self":[{"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/posts\/850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/comments?post=850"}],"version-history":[{"count":6,"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/posts\/850\/revisions"}],"predecessor-version":[{"id":4886,"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/posts\/850\/revisions\/4886"}],"wp:attachment":[{"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/media?parent=850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/categories?post=850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/help.aliteo.com\/sk\/wp-json\/wp\/v2\/tags?post=850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}